From Monday, September 30th 2024 the OUSA Clubs and Societies Centre will offer a mail service.

You can send up to 20 kgs worth of goods (box included) - $30 South Island shipping, $40 North Island. Read full T&C's here

The last day of regular centre hours (9am–10pm) will be on 10th November.

Between 18th November  and 12th December the Mail Service is only available Monday - Friday between 9am and 4pm.

Ring the door bell at the Centre.

Feel free to give us a call to ensure we are there - 03 777 3901

Last day to drop off your box in 2024 is the 12th December

How It Works:

1. Pick Up Your Box: Visit OUSA Clubs & Socs at 84 Albany Street to purchase your flat-pack box. You’ll also receive a shipping label with a tracking number, so make sure it stays safe and visible on the package (don’t tape over it!). By purchasing the box, you’re agreeing to our Terms & Conditions.

2. Pack It Up: Take your box home and fill it up with your items.

3. Drop It Off: Once packed, return the box to OUSA Clubs & Socs. If your hall is participating in our mail service, you can drop your box at the designated collection area.

4. Track Your Shipment: You’ll get email updates once your package is on the move, including a final confirmation when it’s been delivered.

Box Dimensions and Weight
The boxes provided are 28 cm (h), 51 cm (w), and 38 cm (d), with a maximum weight limit of 20 kg.

Overweight boxes will need to be repacked into another box.

FAQs

1. What is included in the price?
   The price includes the OUSA postal box (flat pack) and freight. You are responsible for providing your own packaging materials, such as bubble wrap and tape. If you pack your box at Clubs & Socs, you can buy a few strips of tape for $1.
    
2. How much does the service cost?
   $30 anywhere in the South Island (including rural areas)
   $40 anywhere in the North Island (including rural areas)
    
3. Why did the price increase?
   Unfortunately, just like everything else these days, shipping costs have gone up! The previous lower price was thanks to a special deal we had with a courier and the University of Otago—but that agreement no longer exists. Rest assured, OUSA has worked hard to secure the best possible rate for students, and we’re not making any extra money off this. In fact, it’s still a bargain compared to other mail services or if you were to send it yourself through the post office!
    
4. Can I send internationally?
   No, this service only offers nationwide shipping within New Zealand.
    
5. Is there anything I can't send in the box?
   You cannot send liquids, perishables (e.g., strawberries or cheese), and valuables (e.g., expensive items or sentimental items like heirlooms) are not allowed. No dangerous goods. See full list here
    
6. Can I send to a PO Box or DX Box?
   No, delivery to PO Boxes or DX Boxes is not available.
    
7. What happens if my box is damaged?
   Damaged boxes are your responsibility and will not be sent.
    
8. Where is the collection point?
   The collection is at OUSA Clubs and Societies and participating halls. Pickup will be scheduled once the minimum collection quantity is reached.
    
9. How can I pay for the box?
   Payment can be made at OUSA Clubs and Socs when purchasing your box, only with EFTPOS, we don't take cash.
    
10. What if I need tape?
    You can buy tape at local stores like grocery stores and dairies. We can provide a little bit of tape for an additional $1.
     
11. I’ve lost my shipping label or taped over it.
    Don’t worry! Since your details are already in our system, we can help you sort it out. But please try to keep your shipping label safe and visible!
     
12. My box hasn’t arrived yet.
    Shipping can take up to two weeks, so it may still be on its way. Be sure to check your tracking number to see the current status of your box.
     
13. Where can I track my box?
    You can track your package using this link: Track Your Parcel. You’ll receive your tracking number via email once you’ve dropped off your package at Clubs and Socs or a participating hall, and it has been collected by our courier.
     
14. My box never arrived—it’s lost.
    While this is extremely rare, we’re really sorry if it happens. We’ll do our best to help track it down. However, please note that OUSA and NZ Couriers are not liable for lost packages, as stated in the Terms & Conditions when you purchased your box.
     
15. My box arrived damaged.
    Though unlikely, if your box arrives damaged, we sincerely apologize. Our couriers do their best to ensure safe delivery, but accidents can happen. Unfortunately, OUSA and NZ Couriers are not liable for damaged boxes, as agreed in our Terms & Conditions.
     
16. Is my package insured? What value of goods can I send?
    OUSA and NZ Couriers do not take any liability for loss or damage to the items you send. Your package is not insured, so we strongly recommend not sending anything valuable or sentimental, just in case it gets lost or damaged. If you do want to insure your items, you’ll need to arrange it yourself. The easiest way? Let your parents know what you’re sending home, and they can contact their House & Contents insurance provider to add those items. Read our full Terms and Conditions here.
     
17. Can I drop off my package at my residential college?
    If your hall is listed down below, you can drop it off at  your hall. Please ask staff there where the collection point is. Participating residential colleges:

• Aquinas College
• Knox College
• Salmond College
• University College
• Cumberland College
• St Margaret’s College
• 192 Castle College

• Te Rangihīroa College